Shipping policy
Shipping Policy
At SCH PTY LTD, we know how excited you and your pets are to receive your orders! We are committed to processing and delivering your orders as quickly, safely, and transparently as possible.
Shipping Rates & Free Shipping Threshold
We offer straightforward and budget-friendly shipping options for all our customers:
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FREE Shipping: Available on all orders of $10.00 USD and above.
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Standard Flat-Rate Shipping: For orders under $10.00 USD, a flat shipping fee of $5.99 USD will be applied at checkout.
Processing & Handling Time
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Order Processing: All orders are processed, packed, and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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You will receive a notification with tracking information once your order has officially shipped.
Estimated Delivery Times
Delivery times depend on your location and local courier services. Generally, estimated transit times are as follows:
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Standard Shipping: 7 to 15 business days.
Please note: Transit times are estimates and may vary slightly during peak shopping seasons, holiday periods, or due to unforeseen customs delays.
Order Tracking
Once your package leaves our facility, you will automatically receive an email containing a tracking link and tracking number. You can use this link to monitor the journey of your package in real-time. Please allow up to 24–48 hours for tracking details to update.
Incorrect Shipping Information
Please verify your delivery address carefully when placing an order. SCH PTY LTD is not responsible for orders shipped to an incorrectly entered address provided by the customer. If you notice an error in your shipping details, please email us immediately at [email protected] before your order is dispatched.